Read the document titled IDENTIFYING LOGICAL LINK before
reading this document.
There is a close relation between second level navigation
logical links and the logical links present on the work center link group. Generally we add logical links to WORK CENTER
LINK GROUP. At business role level we can control them. We can add them to the
second level navigation else we can make them appear on the work center page or
even we can show them on both places.
Let us observe the work center link group SEARCH on the
SERVICE operations work center page and look at the activities logical link. The
first one.
Go to the
transaction CRMC_UI_PROFILE and click on ADJUST WORK CENTERS to know the work
center id of SERVICE OPERATIONS
Next to we need to know what the work center link group is
assigned to this work center. Here we
will look for search group as our logical link appearing on the search group on
the screen.
Go to the transaction CRMC_UI_NBLINKS and click on the
DEFINE WORK CETNERS and identify the work center SRV-OPERAT and click on Assign
Work Center Link Groups to Work Center.
It will list all work center link groups assigned to this
WORK CENTER. Here we are looking at activity so try to pick out the activity
group.
We have found two activity groups but we will look at only
search group. Note down the SRV-ACT-SR. here SR stands for search and CR stands
for CREATE.
Again double click on Define Work Center Link Groups and
find out the group id SRV-ACT-SR and double click on Assign Links To Work
Center Link Group to know the logical links assigned to this group.
Here we can see the last one is the one we want. Note down
the logical link SRV-ACT-SR.
So now we have WORK CETNER, WORK CETNER LINK GROUP and
LOGICAL LINK. Again to the transaction CRMC_UI_PROFILE and select the required
business role and double click on Adjust Work Center Group Links. Click on the
button POSITION at the bottom in right panel and give the details we found.
An entry will be show in the table.
Here observe the entries and we can note that here there are
two columns named IN MENU and VISIBLE.
When check the first check box IN MENU, that particular
logical link, will appear in the second level navigation menu.
If we check the second one VISIBLE, it also appears on the
work center page under the work center link group.
Here for this link, both check boxes are checked. So it must appear at both places.
If you uncheck the first check box, then it will disappear
from the second level menu. If uncheck the visible then it will disappear from
the SEARCH group on WORK CENTER PAGE.